Sr. Technical Product Manager

About Us

ProjectTech4Dev aims to be a high performing tech enabler for non-profits. At Project Tech4Dev, we provide solutions ranging from providing open source platforms to NGOs to building tech capacity in non-profits. We equip non-profits with the technology they need to amplify their impact. Our open source platforms include- Glific, Development Data Platform, and Avni. We also build tech and data capacity in non-profits by placing seasoned technology professionals with our Fractional CxO Program. Find more about our initiatives here.

Glific is a WhatsApp based open-source communication platform, which powers WhatsApp chatbots for NGOs across India, reaching beneficiaries at scale where they already are. We're looking for a Technical Product Manager to own features and their outcomes end-to-end — and to help lead Glific from where it is today to a more AI-forward platform.

This is a hands-on Product Leadership role. If you're energized by turning a messy problem into a shipped, measurable, adopted feature — and by doing it in service of organizations creating real social impact — this is for you. In this role you will drive the product vision and strategy into quarterly roadmaps and ship them by collaborating with engineering, customer success and support teams. You will make decisions to drive the product direction by staying ahead of the AI technology and product markets, and bring easy-to-use, top-notch tech to the social sector through Glific.

Responsibilities

1. Product leadership to build multi-year strategy and AI forward product vision.
2. Think big to enable NGO success on Glific platform by streamlining the experience through product and design thinking
3. Translate and drive product vision into reality, from discovery to launch, adoption, and iteration.
4. Define, track, and improve product KPIs using analytics, experiments, and user insights.
5. Shape the product roadmap through customer research, consulting, usage data, and business priorities.
6. Partner closely with engineering to write clear requirements, make technical trade-offs, and ensure successful execution.
7. Prototype and validate new ideas, including AI-powered capabilities, before full-scale development.
8. Design intuitive user experiences through prototyping, usability testing, and cross-functional collaboration.

Required Experience & Skills

1. 10+ years of software product management experience, with at least 3+ years in SaaS platforms
2. Product leadership experience in owning product vision, business and direction.
3. Proven track record of shipping software products end-to-end and owning outcomes — strategizing, planning, executing, and being measured on the results.
4. Hands-on technical ability to participate in engineering discussions and make informed trade-offs.
5. Data-driven mindset: experience defining KPIs, instrumenting features, and using product analytics to drive decisions.
6. AI fluency: working understanding of modern AI/LLM capabilities and limitations, and a point of view on where they add value in a product.
7. Design ability: Design thinking that can be translated to prototype using AI, and ability to design strategic user journeys.
8. Experience in user research and translating feedback into product improvements.
9. Excellent communicator who can explain technical concepts to non-technical stakeholders.
10. Ability to maintain customer relationships and provide empathetic, patient product support.

Preferred Experience

1. Experience working in the social sector or with mission-driven organizations.
2. Experience working on chatbots / conversational products / Glific.
3. Familiarity with open-source products and their communities.
4. Comfort building quick prototypes or writing light code to validate ideas.

Pay Range: 27-32 per annum. Compensation will be based on experience and aligned with our nonprofit pay structure

Location: Remote. You'll travel each quarter for a one-week team sprint at a destination decided by the team — a chance for the team to work together and connect in person. Additional travel may be required as per project needs (NGO field visits, team meetings, hackathons, and events).